With ever-changing healthcare regulations and evolving technology, healthcare payers and providers continue to seek to use digital technology to increase patient engagement and improve the quality of
care. The healthcare industry is taking a “patient-centered” approach to make more informed decisions to provide better care. Healthcare companies now need not only to redefine their operating
models, but also to redefine the underlying healthcare IT solutions, customer engagement processes, and the entire ecosystem to meet market needs. Although healthcare participants need to build self-service portals, data engineering and advanced analysis capabilities, and develop collaborative solutions, the ultimate goal is to achieve cost-effective integrated healthcare and use technology to provide an excellent customer experience.